Shipping & Delivery
Last Updated: October 30, 2026
Order Processing
Orders are generally processed for dispatch within 72 hours after the order is placed and payment is received. Processing time is separate from the estimated shipping transit time. Processing may take longer during public holidays, peak periods, or when additional order verification is required.
Estimated Shipping Times
The following are estimated transit times after an order has been dispatched, and apply when the item is in stock:
United States and Canada: 2–4 weeks.
Australia and New Zealand: 2–4 weeks.
United Kingdom and Europe: 2–4 weeks.
Other supported destinations: 2–5 weeks.
These estimates do not include the processing period and are not guaranteed delivery dates. Actual delivery may vary due to destination, carrier operations, customs processing, weather, public holidays, and peak-season volume.
Shipping Destinations
We offer delivery to destinations for which shipping methods are available at checkout. If your address cannot be selected or no shipping method is displayed, please contact support@hesitandus.com before placing your order.
Shipping Charges
Available shipping methods and charges are displayed at checkout after you enter your delivery address. The shipping charge for your order is the amount shown at checkout before you complete payment. Any import duties, customs charges, or local taxes not collected at checkout may be assessed by the destination authority and are the responsibility of the recipient where applicable.
Tracking
When your order is dispatched, we will send a shipping confirmation email with tracking information when available. Tracking details may take several days, and sometimes up to a week, to show the first carrier scan or update. Please use the tracking link in your shipping confirmation email. If you need help, contact support@hesitandus.com with your order number.
Separate Shipments
If an order contains multiple products, items may be dispatched separately and may arrive at different times. If separate tracking numbers are issued, each parcel can be tracked individually.
Insured Shipping
If the shipping method selected at checkout includes shipping insurance, a parcel confirmed as lost in transit or an item confirmed as damaged in transit may qualify for a replacement or other resolution after we review the available evidence and the terms of the shipping service. Contact support@hesitandus.com with your order number, tracking details, and photographs where relevant. Do not describe a shipment as insured unless the selected shipping service actually includes insurance.
Priority Insured Shipping
If a priority insured shipping option is offered at checkout, the order may receive priority handling before dispatch. Priority handling does not guarantee a specific delivery date, and transit time may remain similar to standard shipping depending on carrier and destination conditions.
Address Changes
If you need to correct your shipping address, contact support@hesitandus.com within 24 hours after placing your order. We will try to assist, but changes cannot be guaranteed after processing begins or the parcel is dispatched. Please check your address carefully before completing checkout.
Contact
Hesitandus is operated by Netz Concept Company Limited.
Business Registration Number (BRN): 67883956.
Email: support@hesitandus.com
Phone: +1 717-597-7107
Registered Office: UNIT D-46, 3/F, PHASE 5, HONG KONG SPINNERS INDUSTRIAL BUILDING, 760–762 CHEUNG SHA WAN ROAD, Lai Chi Kok, Hong Kong.
Returns Warehouse (United States): 7810 86th Avenue NE, Marysville, WA 98270, United States. This is a returns-processing location only and is not the company’s registered office.