Privacy Policy
Last Updated: October 30, 2026
1. Who We Are
This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit or make a purchase from hesitandus.com (the “Site”). The Site is operated by Netz Concept Company Limited, a private company registered in Hong Kong (Business Registration Number 67883956), trading through the Hesitandus store brand. Our registered office is UNIT D-46, 3/F, PHASE 5, HONG KONG SPINNERS INDUSTRIAL BUILDING, 760–762 CHEUNG SHA WAN ROAD, Lai Chi Kok, Hong Kong. For privacy questions, contact support@hesitandus.com.
2. Personal Information We Collect
Depending on how you use the Site, we may collect your name, email address, telephone number, billing address, shipping address, order details, payment status, refund history, customer-support messages, and information you submit through forms. We may also collect technical and usage information such as IP address, browser type, device information, time zone, pages viewed, referring pages, and interactions with the Site. Payment card details are processed by the payment providers used at checkout; we do not intentionally store full payment card numbers on our own store systems.
3. How We Collect Information
We collect information directly when you place an order, create an account, subscribe to emails, or contact us. We may collect technical information automatically through cookies, pixels, tags, log files, and similar technologies, subject to your cookie choices and applicable law. We may receive order or payment-status information from Shopify and the service providers involved in operating the Site.
4. How We Use Personal Information
We use personal information to process and fulfill orders; verify and accept payments; arrange shipping and delivery; provide order updates and customer support; manage returns, refunds, and disputes; protect the Site and detect fraud or misuse; maintain business, accounting, and tax records; improve the Site and customer experience; measure marketing performance where permitted; and send promotional messages where you have consented or where otherwise permitted by law.
5. Legal Bases
Where applicable privacy law requires a legal basis, we process information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests such as store security and service improvement, or with your consent where consent is required. You may withdraw consent where processing is based on consent; this will not affect processing that took place before withdrawal.
6. How We Share Information
We may share personal information with service providers that help us operate the Site and fulfill orders. Depending on the services enabled, these may include Shopify and website-hosting providers, payment processors, shipping carriers and fulfillment providers, customer-support providers, analytics providers, and advertising or attribution providers. We may also disclose information to professional advisers, regulators, law-enforcement bodies, courts, or other parties where required by law or reasonably necessary to protect rights, customers, and the business. The actual providers used should be reflected accurately in the Site’s configuration and this Policy.
7. Cookies and Similar Technologies
The Site may use strictly necessary cookies to operate the shopping cart, checkout, security, and basic website functions. Subject to your choices and applicable law, the Site may also use preference cookies, analytics cookies, and advertising or attribution technologies. Where consent is required, non-essential cookies and similar technologies should not be activated before you make your choice. Where a cookie preference tool is provided, you should be able to accept all, reject non-essential cookies, or manage preferences. You can also manage cookies through your browser, although disabling certain cookies may affect website functionality.
8. International Transfers
Because the Site uses online commerce and service providers that may operate in different countries, personal information may be processed outside the country or region where you live. Where required by applicable law, we take steps designed to provide appropriate safeguards for international transfers.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer support, accounting, tax, fraud prevention, dispute resolution, and compliance with legal obligations. Retention periods vary depending on the type of information and the reason it was collected. Where information is no longer required, we will delete it or take steps to de-identify it, subject to legal retention requirements.
10. Your Privacy Rights
Depending on where you live and the laws that apply, you may have rights to request access to, correction of, or deletion of personal information; object to or restrict certain processing; receive a portable copy of information; withdraw consent; or opt out of certain targeted advertising or data sharing. To submit a request, email support@hesitandus.com. We may need to verify your identity before responding. Some requests may be limited where we must retain information to comply with law, complete a transaction, or establish or defend legal claims.
11. Marketing Communications
If you subscribe to marketing emails, we may send product news, store updates, and promotional messages. You can unsubscribe at any time using the unsubscribe link in an email. Even if you opt out of marketing, we may still send transactional messages about orders, shipping, refunds, or customer-service matters.
12. Children’s Privacy
The Site is not intended to be directed to children. We do not knowingly collect personal information from children where doing so would violate applicable law. If you believe a child has provided personal information to us, please contact support@hesitandus.com.
13. Third-Party Websites
The Site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices, service providers, or legal requirements. The Last Updated date at the top of this page shows when the current version was prepared.
15. Contact Us
Netz Concept Company Limited (operator of Hesitandus)
Business Registration Number (BRN): 67883956.
Registered Office: UNIT D-46, 3/F, PHASE 5, HONG KONG SPINNERS INDUSTRIAL BUILDING, 760–762 CHEUNG SHA WAN ROAD, Lai Chi Kok, Hong Kong.
Email: support@hesitandus.com
Phone: +1 717-597-7107
Returns Warehouse (United States): 7810 86th Avenue NE, Marysville, WA 98270, United States. This is a returns-processing address only and is not the company’s registered office.