FAQs
1. Do I need an account to place an order?
No. You can place an order as a guest. Creating an account may make it easier to view your order history and check order status.
2. What payment methods do you accept?
Available payment methods are displayed during checkout. The payment options shown to you may depend on your country or region.
3. Which currency will I be charged in?
Prices are displayed in the currency available for the country or region selected on our website. The final order currency and total are shown at checkout. If your payment card or bank account uses another currency, your bank or payment provider may apply its own exchange rate or fees.
4. How long does delivery take?
Orders are generally processed for dispatch within 72 hours after the order is placed and payment is received. After dispatch, estimated transit time is 2–4 weeks for the United States, Canada, Australia, New Zealand, the United Kingdom, and Europe, and 2–5 weeks for other supported destinations, when items are in stock. These are estimates, not guaranteed delivery dates. Please see our Shipping & Delivery Policy for details.
5. How can I track my order?
When your order is dispatched, we will email tracking information when available. Tracking may take several days to show the first update. Use the tracking link in your shipping confirmation email. If you need help, email support@hesitandus.com with your order number.
6. Can I change my shipping address after placing an order?
Please contact support@hesitandus.com within 24 hours after placing your order. We will try to help, but an address change cannot be guaranteed once processing has started or the parcel has been dispatched.
7. What is your return policy?
You may request a return within 30 days after delivery. Our currently published policy provides free returns when you contact us first and follow our approved return process. Please read our Return & Refund Policy before sending an item. Original outbound shipping charges are not refundable except where required by law.
8. What should I do if my item arrives damaged?
Contact support@hesitandus.com within 14 days after delivery. Include your order number, a description of the issue, and clear photographs where relevant.
9. What if an item is missing from my order?
Contact support@hesitandus.com as soon as reasonably possible. Include your order number and details of the missing item so we can review the order and shipment information.
10. How can I contact Hesitandus?
Email support@hesitandus.com or call +1 717-597-7107. For order-related questions, include your order number.
11. Who operates Hesitandus?
Hesitandus is a store brand operated by Netz Concept Company Limited, a private company registered in Hong Kong (Business Registration Number 67883956). Our registered office is UNIT D-46, 3/F, PHASE 5, HONG KONG SPINNERS INDUSTRIAL BUILDING, 760–762 CHEUNG SHA WAN ROAD, Lai Chi Kok, Hong Kong.
12. Where should I send an authorized return?
Do not send a return before contacting us. Once your return is approved, follow the instructions provided by our team. Our U.S. returns warehouse is 7810 86th Avenue NE, Marysville, WA 98270, United States. This is a returns-processing location only and is not our registered office.