Payment Policy

Payment Policy

Last Updated: October 30, 2026

1. Accepted Payment Methods

Hesitandus supports the following payment methods for online purchases:

  • Credit Cards: Customers can pay directly using supported credit cards.

  • Debit Cards: Customers can pay directly using supported debit cards.

  • PayPal: Customers can complete purchases securely through their eligible PayPal accounts.

  • Google Pay: Customers can use Google Pay for a fast and convenient checkout experience on supported devices and browsers.

  • Apple Pay: Customers can use Apple Pay for secure and convenient payments on supported Apple devices and browsers.

All available payment methods will be displayed during checkout. The availability of certain payment options may depend on your location, device, browser, and payment provider eligibility.

2. Pricing and Currency

Product prices are displayed in the currency available for the country or region selected on our website.

Depending on your selected market, prices may be displayed in USD, CAD, GBP, AUD, HKD, or other supported local currencies.

The final order currency, product subtotal, shipping charges, applicable taxes, and total amount payable will be displayed at checkout before you complete your purchase.

If your card, PayPal account, or bank account uses a currency different from the currency displayed at checkout, your bank or payment provider may apply its own exchange rate, currency conversion fee, or international transaction fee.

Any additional charges imposed by your bank or payment provider are outside our control and are the responsibility of the customer.

3. Payment Authorization and Confirmation

Payment is processed through the payment method selected during checkout.

Once your payment has been successfully authorized or confirmed, you will receive an order confirmation email containing your order details.

Please note that an order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.

If your payment cannot be authorized or completed, your order may not be processed until the payment issue has been resolved.

4. Declined Payments and Transaction Errors

If your payment is declined or an error occurs during checkout, please:

  • Verify that your payment information is correct.

  • Ensure that sufficient funds or available credit are available.

  • Confirm that your debit or credit card is enabled for online transactions.

  • Check that your PayPal, Google Pay, or Apple Pay account is properly configured.

  • Contact your bank or payment provider if the transaction continues to fail.

  • Try another available payment method at checkout.

If you believe you have been charged more than once for the same order, please contact our customer support team with your order number and relevant transaction details so we can investigate.

5. Taxes, Duties, and Additional Charges

Applicable taxes and shipping charges will be calculated and displayed at checkout where available.

Depending on your delivery destination, additional customs duties, import taxes, or local charges may be imposed by the relevant authorities.

Unless these charges are collected at checkout or otherwise stated, they are the responsibility of the recipient where applicable.

We recommend checking your local customs regulations before placing an international order.

6. Refunds and Payment Reversals

Approved refunds will generally be issued to the original payment method used for the purchase.

Depending on the original payment method:

  • Credit Card: Refunds will generally be returned to the original credit card.

  • Debit Card: Refunds will generally be returned to the original debit card.

  • PayPal: Refunds will generally be processed through the original PayPal transaction.

  • Google Pay: Refunds will generally be processed through the original payment transaction and associated payment method.

  • Apple Pay: Refunds will generally be processed through the original payment transaction and associated payment method.

The time required for refunded funds to appear in your account depends on your bank, card issuer, or payment provider.

For information about return eligibility, refund conditions, and the return process, please refer to our Return & Refund Policy.

7. Payment Security

We take reasonable measures to help protect payment transactions made through our website.

Payments are processed through the payment service providers available at checkout. Payment authorization, verification, and security procedures may also be subject to the respective provider's terms and policies.

For your protection, please do not send complete payment card numbers, security codes, passwords, or other sensitive payment credentials through email or our contact form.

8. Contact Information

For questions regarding payments, billing, or transaction issues, please contact our customer support team.

Store Name: Hesitandus

Operated by: Netz Concept Company Limited

Business Registration Number (BRN): 67883956

Registered Office:

UNIT D-46, 3/F, PHASE 5,
HONG KONG SPINNERS INDUSTRIAL BUILDING,
760–762 CHEUNG SHA WAN ROAD,
Lai Chi Kok, Hong Kong.

Email: support@hesitandus.com

Phone: +1 717-597-7107

Returns Warehouse (United States):

7810 86th Avenue NE,
Marysville, WA 98270,
United States.

For further assistance, please contact us using the details above.